ANAGOC ANAGOC
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7 Days easy Return/Exchange

We have high quality control standards to make sure all the products we ship in perfect conditions. If you are not 100% satisfied with the items you received, we gladly accept the return & exchange within 7 days of receipt. Please make sure items are in new condition. Note that overdue requests may not be accepted.

What is your Return & Exchange Policy?

  • For returns/exchanges, please contact us at service@anagoc.com within 7 days of receiving the package.
  • Your return must be postmarked within 14 days of receipt of the item.
  • Custom products are not fully refundable in production
  • Secondary returns are not accepted
  • Returns/Exchanges of Goods We Accept: Goods arrive with quality problems. Due to subjective factors such as not liking the arrival of the product, buying too much, or buying the wrong one, we can also refuse to request a return for a refund.
  • We do not accept returns/exchanges for items: swimwear, bodysuits, underwear and pajamas, earrings and accessories that come in direct contact with the skin.
  • Shipping and coupon discounts on the original order are non-refundable.

Return & Exchange  Precautions

  • Returns must be received in new condition; unused, unworn, unwashed. Items returned with obvious use, makeup, deodorant, perfume, or similar product stains will be subject to refusal.
  • Please do not return to the address on the package. The correct return address is subject to the customer service notification.
    (Our return warehouse is in North America, and the return address is close to the principal.)
  • Return shipping is borne by the customer
  • The final package shows that it has been signed but the customer feedback has not been received. Anagoc is happy to verify the delivery status of the package for you, but is not responsible for the loss of such packages. You can contact the final shipping company to make a claim.
  • For the returns, No signature required! Please do not add signature service otherwise we are highly likely not to receive it and this will delay your refund progress.

How to return the order

 

Return Policy Timeline

  1. Contact service@anagoc.com for return. 
  2. Our customer service will communicate with you in time within three business days, and approve your application. Please pay attention to the reply we sent every time.

3.Packaged goods that need to be returned can be sent back by any shipping company, but it is recommended that you use the post office to send them back to avoid tax.

  1. Pack the items you want to return, and ship them back by any shipping company available. The Post Office is recommended to avoid tax.
  2. Most importantly, please send us your return tracking number and shipping carrier by email. (Without this information, we will not be able to exchange/refund you)
  3. Once we have received the returned item(s), our customer service will apply the refund in 5 business days .If the refund is successful, the refund will be returned to your original payment path. (No return received, no refund, please be patient.)
  4. The time it takes for the refund to arrive depends on the payment method you used. About 1-5 business days (usually within 48 hours)

 

Note:

  1.   Anagoc is not responsible for missing, damaged, or packages lost in return transit. You can contact the shipping company for a claim.
  2.   Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non-anagoc products. We can’t refund until you contact the shipping company to return to the correct address or return the correct products.

 

 

How to exchange the order?

 

Contact service@anagoc.com, the customer service will communicate with you according to your order situation. Please pay attention to the responses we send each time.

 

Can I have a full refund for the return?

We will provide a full refund for any product that is clearly defective or damaged through our fault.

Other items that need to be returned for a refund, The original shipping fee are non-refundable. Please note that the customer is responsible for the return shipping fee. We will not charge any restocking fee for return.

 

 Can I apply for a refund if the products are damaged by shipping?

 

Yes, you can contact our customer service with pictures showing damage details. Confirm shipping damage and we'll refund you.

 

How can I get a refund if the order is shipped?

 

Orders in normal shipping cannot be canceled and cannot be refunded/exchanged. If necessary, you can contact customer service to handle it for you after signing for it.

For orders with abnormal transportation, you can contact us for verification in time. If the package in transit is confirmed to be lost, we will reissue or refund it for you according to your wishes.

 

For other scenarios, you can contact us for inquiry ( service@anagoc.com). we will not accept any unannounced returns.

Thank you for your trust and hope you have a wonderful shopping experience!

 

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